Return Policy

Thank you for shopping at Smith’s!  We are happy to offer an exchange or issue store credit for any gift purchased from us within 14 days of the purchase date. Store credit expires 12 months from the date issued.   In the event the item shows signs of wear, damage, or is resized in any way, said item will not be accepted for return.  Merchandise offered at a special discounted sales price and special order items are Final Sale and cannot be exchanged or issued store credit.  Items that are not in stock at the time of order are considered Special Orders and may not be returned or cancelled once the order is placed with the manufacturer. If you have any questions about your purchase or the return process, please contact us via email at smithsofdublin@gmail.com.

Return Process

Please take time to read this important information.

  • Returns will not be accepted without an RA# (return authorization number).
  • Email us at smithsofdublin@gmail.com and explain the reason for the return.
  • A customer service representative will contact you with a RA#. Please write the RA# on the outside of the box. Packages will not be accepted without the RA#.
    • SMITH’S WEBSITE RETURN
      RA: (insert your given RA here)
      130 West Jackson Street
      Dublin, GA 31021
  • Please keep the RA# for your records as it will be needed to check the status of your return.
  • Make sure items are in their original product boxes.
  • The return package must be post marked within 14 business days of receipt, after this time the RA# becomes void.
  • Make sure to choose a shipping method that has a tracking system. If you have any questions about our return policy, please contact us at 478-272-5112.
  • Upon receipt of your package, we will inspect the merchandise and call you with your credit or exchange update.
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